Frequently asked questions
Answers to the essential questions.
Here you will find answers to the most frequently asked questions. They describe the situation as of the page’s update date.
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General
Who is KTMA SOLUTIONS?
A corporation incorporated in Québec that publishes software and offers information technology services and consultants. Its contact details are in the legal notice.
Where is KTMA SOLUTIONS located?
7002, boulevard Guillaume-Couture, Lévis (Québec) G6V 0C1, Canada.
Is the site available in other languages?
Canadian French is the site’s reference language. Versions in other languages are published after their translations are approved.
Products
How do I access your products?
Instruzic, Case Familiale and Membrello each have their own website, accessible from their page. For KTMA ERP, KTMA CC and KTMA Agent, request a presentation.
How can I find out more about KTMA ERP?
Request a presentation: we will talk with you about your engagements, your timesheets and your billing.
Does KTMA ERP handle payroll and tax filings?
It can be used to prepare payroll and tax data; it is neither a regulated payroll service nor an electronic tax filing. The client remains responsible for the compliance of its payroll, accounting and filings.
Offers, prices and payment
What are your prices?
No price is displayed on this site. The applicable price is the one in the offer presented to you in writing.
Are taxes included?
Prices are expressed before taxes, in the currency indicated in the offer; legally applicable taxes are added.
Can I get a refund?
For KTMA ERP paid offers, a full refund of the payment concerned may be requested within 14 days of its receipt by KTMA, if no paid feature covered by that payment has been used by the client or an authorized user. This commercial guarantee does not limit any right that applies under law or contract, in particular in the event of a breach by KTMA. See the terms of the offer concerned.
Are there late-payment penalties?
No.
Support and data
How does support work?
It depends on the contract: channels, service windows and responsibilities are specified in it. An announced service window is not a guaranteed response time.
Can KTMA access my system?
Only with your authorization: access is requested, approved by you, time-limited (8 hours at most per authorization, 15 minutes at most per session) and revocable.
Where is the data for KTMA services hosted?
The storage, backup and processing location applicable to each service is specified before it is subscribed to.
How long do you keep my request sent through the site?
Twenty-four months, then destruction or anonymization. You can ask for earlier destruction if it did not lead to a commercial relationship.
Didn’t find your answer? Write to us.
Action : Contact KTMA